AI service helps users get bill extensions for coronavirus hardships

A company known for its AI-powered legal services wants to use its technology to help people experiencing coronavirus-related financial hardships get extensions on their bills.

The new service from DoNotPay is designed to automate the process of producing waivers for rent, credit card, or utility bill payments in the face of financial hardships related to an ongoing coronavirus pandemic that has sidelined many people from their jobs.

Specifically, the service automatically identifies bills that are eligible for an extension or late fee waiver and then drafts a ‘compassionate and polite request’ to the relevant party.

DoNotPay is using its AI legal services to help generate and send fee waivers and extensions for people struggling with financial hardships caused by the coronavirus (stock)

If the request is denied, DoNotPay say it will send a second correspondence citing relevant stat or local laws that allow for such a request.

Among the laws are those enacted by California and New York which prohibit landlords from imposing fees or evicting tenants while the pandemic continues.

Credit card companies, however, are a less straightforward process according to DoNotPay CEO, Joshua Bowder.

As reported by The Verge, Bowders says those fees are a ‘negotiation process’ as many issuers have continued to demand interest payments from their customers despite hardships.

Some companies like Apple, however, have decided to grant their customers leniency on payments by letting them go interest free for at least this month.

Customers are required to contact Apple support and let the company know they need an extension first.

DoNotPay has rolled out similar services in the past that to help people automate legal services, including a robocalling feature rolled out this year.

The service works by first putting one’s number on the national Do Not Call Registry which then outlaws any companies from pestering them with high call volumes.

If a Robo Revenge user receives a robo call, users are able to provide scammers with a virtual credit card provided by DoNotPay.

Once the scammers charge the card, the transaction generates details that can then be used by Robo Revenge to generate and serve the necessary documents to sue the source of the calls for as much as $3,000 – an sum outlined in the recently passed Telephone Consumer Protection Act


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