Technologies powered by artificial intelligence, such as chatbots and personalized shopping suggestions, have become more common in recent years, leading many consumers to embrace artificial intelligence. Such human-centered AI analyzes data through the lens of human behavior, which in turn allows companies to better understand their customer base.
As this technology develops and becomes more integrated into our daily lives, the future of human-centered AI is looking brighter than ever. Below, the members of Forbes Technology Council share 13 exciting future uses of human-centered AI to keep an eye on.
1. Eliminating Bias In Hiring
Because we have the opportunity to teach and train the AI of the future, we have a unique opportunity to define AI for all. In recruiting, an AI program can review job descriptions to eliminate unconscious gender or racial biases by flagging and removing words that may exclude certain populations. Now is the time to shape a world where all humans are treated equally. – Sanjay Srivastava, Genpact
2. Access To Justice
Chatbots and human-centered AI can be used to increase access to justice. For example, a 2017 report by the Legal Services Corporation found that 86% of civil legal problems reported by low-income Americans aren’t fully resolved. Chatbots can offer basic legal assistance, and human-centred AI can be used to make legal services more affordable—but only if they apply the right design principles. – Niels Martin Brochner, Contractbook
3. Conversational Ads
AI-powered conversational ads will enable digital marketers to expand beyond static and video display assets. Increasingly, direct-to-consumer brands will offer two-way messaging experiences within digital ads to foster new paths to purchase without requiring customers to navigate to a third-party site. Gone are the days of ads talking at people—they’ll talk with people. – Evan Kohn, Pypestream
4. Smart Call Centers
AI can enable smart call centers that can truly add value and address customer’s needs, rather than wasting time initially and having to eventually transfer the customer to a human agent for every call made. – Nooshin Yazhari, Optimum Consultancy Services
5. Faster Advancements In Healthcare
There is new research coming out of Stanford University showing that AI can improve public health outcomes. For example, there are AI tools that are working on adapting existing drugs to fight newer illnesses like Covid-19. BenevolentAI, based in London, is doing well in advancing drug development by analyzing scientific literature. – Nelson Cicchitto, Avatier Corporation
6. Autonomous Cars
There is nothing more exciting than autonomous cars when it comes to artificial intelligence. Self-driving cars were a dream some decades ago, but AI has enabled the possibility of driving one in the near future. As we speak, self-driving vehicles are already being tested in the virtual world. It’s going to be a revolutionary invention! – Salman Lakhani, Cubix Global Inc.
7. Enhanced Educational Experiences
AI will have a role in education and well-being. As remote learning becomes the norm in the post-Covid-19 world, AI will play an essential role in enhancing learning, teaching and e-class experiences as well as enabling personalized well-being options. – Didem Un Ates, Accenture
8. Updated Government Processes
An exciting use case of human-centric design is in the government. While new startups are exciting, dealing with outdated processes and legacy systems in the government is not only complex but complicated. Involving government users in making user-driven decisions, presenting multiple options and getting government employee buy-in goes a long way in the adoption of automation in the agencies. – Swathi Young, Integrity Management Systems Inc.
9. Support For People With Disabilities
The best usage for human-centered AI is for people with disabilities. Technology has come very far, and this will be a great advantage for people who can work with voice notes, etc. The more the invention and upgrade, the more it can be widely used. – Bhavna Juneja, Infinity, a Stamford Technology Company
10. Voice User Interfaces
In my view, the next most exciting thing in AI is the potential for mouses and keyboards to be eliminated. We will be able to control everything (our house, our work, our automobile, etc.) with just our voices. You will no longer have to carry keyboards or mice—just talk to everything around you. That is exciting! – Mercedes Soria, Knightscope
11. Personalized Learning Platforms
Human-centered artificial intelligence is an exciting collaboration that brings artificial intelligence to the forefront within the backdrop of continuous input from humans. Human-centered AI can be a perfect companion for those that want to learn different languages or for elementary education. With constant input from the user, this tech can provide a personal learning platform. – Alexandro Pando, Xyrupt Technologies
12. More Effective Cybersecurity
Chatbots and human-centered AI could make cybersecurity teams more effective in monitoring and responding to threats. Instead of having to read code and figure out what to do in the event of a breach, the AI chatbot could simply present IT managers with a few key choices so they can respond more quickly and effectively to hacks. – John Shin, RSI Security
13. More Efficient Green Energy
There are exciting opportunities for the future of AI in manufacturing. For example, you can attach sensors into gas turbines, which then connect to AI data-processing systems. This information adjusts the fuel valves and keeps emissions as low as possible. AI can help us make smarter decisions that reduce our environmental impact. – Ryan Chan, UpKeep Maintenance Management