Kroger Adopts Artificial Intelligence to Reduce Self-Checkout Errors

The visual artificial intelligence technology will be deployed at 2,500 stores.

Major grocery store chain Kroger announced it plans to roll out Everseen’s Visual AI technology to all of their 2,500 stores. Everseen’s AI and machine learning platform was first tested in select stores in March of this year. Kroger plans to use the technology to detect and reduce customer errors at self-checkouts.

The platform watches real-time video to learn regular check out processes and detect irregularities. If one is detected the technology will intervene and give shoppers the ability to correct the error themselves or call for a customer service associate. It learns to spot common errors like items not scanning properly, and sends an alert via mobile device to an employee. The goal is to make self-checkout a less frustrating experience for shoppers and improve loss prevention for the store.

See also: How Will AI Transform Supply Chain Management?

“We are laser-focused on continuous improvements to customers’ experience across our stores,” said Mike Lamb, vice president of asset protection at Cincinnati-based Kroger. By leveraging the AI and machine learning technology, the chain hopes to not only able to remove friction for the customer, but also remove controllable costs from the business and redirect those resources to improving the customer experience even more.

Evergreen says their Visual AI technology tracks 20 million people and 160 million SKUs a day through global deployments. It enables automation of repetitive tasks, reduces shrink, and provides end-to-end supply chain visualization.

The visual AI technology is transforming the way retailers can manage their end-to-end operations to drive perpetual inventory accuracy, prevent stock loss, and empower autonomous processes, according to Chris Taylor, chief sales officer for Everseen. “Ultimately, our job is to take a customer-first approach to making retailers such as Kroger more efficient and profitable,” said Taylor.


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